Effective Date: 24-10-2024

At HighMinded Hospitality, we strive to provide exceptional experiences for our customers. This Refund and Cancellation Policy explains the terms under which you can cancel your reservations, events, or bookings, and how refunds are processed. By making a reservation or booking through our website https://highmindedhospitality.com/, you agree to the terms outlined below. Please read this policy carefully to understand your rights and responsibilities.

Cancellations are accepted within a specified timeframe, depending on the type of reservation or booking. It is your responsibility to review and understand the specific cancellation terms associated with each service before completing your booking. Failure to comply with these terms may result in no refund or a partial refund.

For restaurant reservations, cancellations must be made at least [insert number of hours/days] before the scheduled reservation time to qualify for a full refund. If a cancellation is made less than [insert number of hours/days] prior to the reservation, a cancellation fee of [insert amount] may be applied, or the deposit may be forfeited. No-shows or cancellations made after the scheduled reservation time are non-refundable.

For events and ticket bookings, cancellations and refund requests must be made at least [insert number of days] before the event date to qualify for a full refund. If the cancellation request is received within [insert timeframe] of the event date, a partial refund of [insert percentage] may be offered at our discretion. No refunds will be provided for cancellations made on the day of the event or for no-shows. Please note that all event tickets are non-transferable unless explicitly stated otherwise in the event details. In some cases, if an event is rescheduled, your ticket will remain valid for the new date. If the event is canceled by HighMinded Hospitality, you will receive a full refund or the option to transfer your ticket to a similar event.

For bar and nightclub bookings, including table reservations or VIP packages, cancellations must be made at least [insert number of hours/days] in advance to be eligible for a full refund. If a cancellation is made after this timeframe, a fee of [insert amount or percentage] may be charged, or the deposit may be non-refundable. No refunds will be issued for no-shows or cancellations made less than [insert number of hours] before the scheduled time.

Special events, group bookings, and private parties may have specific cancellation policies that differ from our standard policy. These terms will be outlined in the event or booking confirmation. Generally, cancellations for these types of events must be made at least [insert number of days/weeks] in advance to receive a full or partial refund. Late cancellations or changes may result in the forfeiture of deposits or full payment, as stated in the event agreement.

Refunds, when applicable, will be processed to the original payment method used at the time of booking. Please allow [insert number of days] for the refund to appear in your account, depending on your financial institution’s processing times. We are not responsible for any delays caused by the payment processor or your bank.

If you wish to modify a reservation or booking, please contact us as soon as possible. Modifications are subject to availability and may incur additional charges or fees. Changes made within [insert number of hours/days] of the scheduled time may not be permitted, and the standard cancellation policy may apply.

Certain services, events, or bookings may require non-refundable deposits or fees. These non-refundable charges will be clearly stated during the booking process and in your confirmation email. By making a reservation or booking that includes a non-refundable deposit or fee, you agree to forfeit this amount in case of cancellation or no-show.

In cases where events, reservations, or services are canceled or modified due to circumstances beyond our control (e.g., natural disasters, government regulations, pandemics, or other emergencies), HighMinded Hospitality reserves the right to issue refunds or offer rescheduling options based on the situation. We will make reasonable efforts to inform affected customers and provide alternative solutions.

If you need to cancel a reservation or request a refund, please contact our customer service team at the contact information below:

HighMinded Hospitality
Email: [email protected]

All cancellation and refund requests must be made through the provided contact channels. We will not accept cancellation requests made via social media or other unofficial channels.

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the updated effective date. It is your responsibility to review this policy periodically to stay informed of any changes.

By making a reservation or booking with HighMinded Hospitality, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.